REFUND POLICY

Last Updated: May 5, 2026

This Refund Policy explains how MagicCanvas handles refunds for subscriptions, one-time purchases, and virtual credits sold through our website and related services.

General Policy

Except where required by applicable law, all purchases are final once digital services, virtual credits, or subscription benefits have been delivered or made available to your account.

Subscriptions

Subscription purchases may usually be canceled at any time to avoid future renewals. Unless otherwise stated at checkout or required by law, cancellation takes effect at the end of the current billing period, and we do not provide prorated refunds for unused time in an active billing cycle.

Coins, Credits, and One-Time Purchases

Coins, usage credits, and other one-time digital purchases are generally non-refundable once they have been added to your account, consumed, or used to access digital features, generations, or downloads.

Duplicate Charges and Technical Issues

If you believe you were charged more than once for the same purchase, or if a technical issue prevented us from delivering a paid product or subscription benefit, please contact us. We may review the transaction and, where appropriate, issue a refund, service credit, or other resolution at our discretion.

Chargebacks

Before initiating a chargeback with your payment provider, please contact us so we can investigate and try to resolve the issue. Filing a false or abusive chargeback may result in restriction or suspension of your account where permitted by law.

How To Request Help

To request billing support, contact us at support@magiccanvas.ai and include your account email, purchase date, product or plan name, and any relevant payment receipt or transaction ID.

Policy Updates

We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised Last Updated date.